Refund/Replacement Policy

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1. Refund/Replacement Eligibility

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1.1. Product Condition: To be eligible for a refund or replacement, the product must be in its original condition, unused, and with all original packaging and tags intact.

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1.2. Timeframe: Requests for refunds or replacements must be made within 7 days of the purchase date.

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1.3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all refund or replacement requests.

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2. Refund Process

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2.1. Refund Method: Refunds will be issued using the original payment method used for the purchase.

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2.2. Processing Time: Refunds will be processed within 3 to 7 days upon receipt and inspection of the returned product.

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2.3. Shipping Costs: Shipping costs for returning the product are the responsibility of the customer and are refundable.

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3. Replacement Process

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3.1. Product Availability: Replacement of the product will be subject to availability. If the product is out of stock, a refund will be issued instead.

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3.2. Exchange of Defective Products: In the case of defective or damaged products, Comrade Automotive will cover the cost of return shipping and provide a replacement at no additional charge to the customer.

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4. Exclusions

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4.1. Non-Returnable Items: Certain items are not eligible for refund or replacement, including but not limited to:

1.  Products that have been used, damaged, or altered after delivery.

2. Customized or personalized products.

3. Products marked as final sale or clearance.

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4.2. Services: Refunds or replacements are not applicable to services provided by Comrade Automotive, such as maintenance or installation services.

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5. How to Request a Refund/Replacement

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5.1. Contact: To initiate a refund or replacement request, please contact our customer service team 

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5.2. Fill the Form: Fill out the refund/replacement request form provided on our website, including the following information:

• Full name

• Order number

• Description of the product

• Reason for the refund or replacement request

• Photos (if applicable) of the product demonstrating any defects or damages

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6. Dispute Resolution

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6.1. Customer Satisfaction: Comrade Automotive is committed to resolving any disputes or concerns regarding refunds or replacements in a fair and timely manner. Customer satisfaction is our priority.

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7. Policy Updates

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7.1. Revision: This Refund/Replacement Policy may be revised or updated as necessary. Any changes will be communicated to customers and will be effective immediately upon posting the revised policy on our website.

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By making a purchase from Comrade Automotive, you acknowledge and agree to abide by the terms and conditions of this Refund/Replacement Policy.

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