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If you've encountered an issue in this section, we apologize for any inconvenience caused. Please allow us the opportunity to address your queries and resolve the situation promptly.

Please submit a request for a replacement or refund

Please take a moment to fill out the form.

Refund/Replacement Policy

1. Refund/Replacement Eligibility

1.1. Product Condition: To be eligible for a refund or replacement, the product must be in its original condition, unused, and with all original packaging and tags intact.

1.2. Timeframe: Requests for refunds or replacements must be made within 7 days of the purchase date.

1.3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all refund or replacement requests.

2. Refund Process

2.1. Refund Method: Refunds will be issued using the original payment method used for the purchase.

2.2. Processing Time: Refunds will be processed within 3 to 7 days upon receipt and inspection of the returned product.

2.3. Shipping Costs: Shipping costs for returning the product are the responsibility of the customer and are refundable.

3. Replacement Process

3.1. Product Availability: Replacement of the product will be subject to availability. If the product is out of stock, a refund will be issued instead.

3.2. Exchange of Defective Products: In the case of defective or damaged products, Comrade Automotive will cover the cost of return shipping and provide a replacement at no additional charge to the customer.

4. Exclusions

4.1. Non-Returnable Items: Certain items are not eligible for refund or replacement, including but not limited to:

1.  Products that have been used, damaged, or altered after delivery.

2. Customized or personalized products.

3. Products marked as final sale or clearance.

4.2. Services: Refunds or replacements are not applicable to services provided by Comrade Automotive, such as maintenance or installation services.

5. How to Request a Refund/Replacement

5.1. Contact: To initiate a refund or replacement request, please contact our customer service team 

5.2. Fill the Form: Fill out the refund/replacement request form provided on our website, including the following information:

  • Full name

  • Order number

  • Description of the product

  • Reason for the refund or replacement request

  • Photos (if applicable) of the product demonstrating any defects or damages

6. Dispute Resolution

6.1. Customer Satisfaction: Comrade Automotive is committed to resolving any disputes or concerns regarding refunds or replacements in a fair and timely manner. Customer satisfaction is our priority.

7. Policy Updates

7.1. Revision: This Refund/Replacement Policy may be revised or updated as necessary. Any changes will be communicated to customers and will be effective immediately upon posting the revised policy on our website.

By making a purchase from Comrade Automotive, you acknowledge and agree to abide by the terms and conditions of this Refund/Replacement Policy.

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